Return Policy
30-Day Return Window
You may request a return within 30 days after confirmed delivery of your order.
Before sending any KacsvMu™ product back, please contact our customer support team. We will review your request, determine eligibility, and provide the appropriate return instructions and return destination.
Return Eligibility
Unless an item was received damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law, returned apparel and accessories must remain unused, unworn, unwashed, unaltered, and in their original condition.
Original tags should remain attached where applicable. All included accessories, components, inserts, documentation, and original packaging should also be returned with the product.
Proof of purchase may be required when submitting a return request.
Non-Returnable Items
Certain products may be excluded from return because of hygiene, personalization, safety, product integrity, or similar considerations.
These may include customized or personalized merchandise, opened hygiene-sensitive products, gift cards, final-sale merchandise, or products specifically identified as non-returnable.
Where an exclusion applies, it will be stated on the applicable product page or communicated during the return-review process.
Damaged, Defective, Incorrect, or Incomplete Orders
Please inspect your KacsvMu™ order promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.
Please include your order number and clear photographs of the product, packaging, and shipping label where applicable.
After reviewing the information provided, our support team will determine an appropriate resolution in accordance with our store policies and applicable law.
Return Shipping Costs
For preference-based returns, including change-of-mind purchases, style preferences, or incorrect selections made by the customer, return shipping costs are generally the customer's responsibility.
If KacsvMu™ confirms that an item was damaged, defective, or incorrectly supplied, we will provide the appropriate return or resolution instructions.
Original shipping charges are generally non-refundable unless otherwise stated or required by applicable law.
Refunds
Approved refunds will normally be issued to the original payment method after the returned merchandise has been received and inspected.
Refund processing times may vary depending on the payment provider, bank, card issuer, or other financial institution involved.
Where permitted and clearly applicable, deductions may be made for missing components, removed tags, excessive wear, washing, alteration, damage, or other loss in value caused after delivery.
Exchanges
Exchange availability depends on current inventory, size availability, color availability, and product availability.
In some situations, the simplest option may be to return an eligible item and place a new order for the preferred style, color, or product after the return has been approved.
Order Cancellations
Cancellation requests should be submitted as quickly as possible after an order is placed.
We cannot guarantee that an order can be canceled once processing, fulfillment, packing, shipment preparation, or dispatch has begun.
Contact Us
For questions regarding returns, refunds, exchanges, or cancellations, contact: service@kacsvmu.com.